Refund Policy

Effective Date: November 26, 2025

FlyFindr is committed to handling refund requests in a fair, transparent, and timely manner. This Refund Policy explains when refunds may be available for bookings discovered or made via FlyFindr, how to submit a refund request, typical processing timelines, possible deductions, and what to expect when a ticket is issued by a third-party provider (an airline or online travel agency). Please read this policy carefully — refund eligibility is primarily governed by the ticket-issuing provider’s fare rules and terms.

1. Scope & Overview

FlyFindr operates as a fare discovery and comparison platform. In many cases we redirect you to an airline or partner to complete the booking; in other cases bookings may be completed through integrated partners. When a ticket is issued by an airline or partner, that issuer determines the fare conditions, cancellation rules, and refund eligibility. FlyFindr assists by submitting refund requests, communicating with issuing providers, and keeping you informed, but final decisions and refund timelines rest with the ticket issuer.

2. When Refunds May Be Available

Refunds may be available in the following common circumstances:

• Tickets purchased as refundable according to the fare rules at the time of booking.
• Provider-initiated cancellations or significant schedule changes that materially affect your itinerary.
• Provider insolvency or regulatory actions requiring refunds.
• Exceptional circumstances accepted by the provider, such as documented medical emergencies or government-mandated travel restrictions — supporting documentation may be required.

3. When Refunds Are Not Typically Available

Refunds are commonly not available for:

• Promotional or deeply-discounted fares explicitly marked as non-refundable at the time of purchase.
• Fees charged by third parties (e.g., visa fees, travel insurance premiums) that are non-refundable under the third party’s terms.
• No-shows or failure to meet check-in/boarding requirements unless the provider’s policy allows for exceptions.

4. How to Request a Refund

To request a refund, provide complete booking information and any supporting documents. Follow these steps to help us process your request quickly:

1. Collect booking details: booking reference (PNR/confirmation number), passenger full name(s), travel dates, and any supporting documentation (medical certificates, provider notices, screenshots).
2. Email our refunds team at refunds@flyfindr.com with the subject: Refund Request — [Booking Reference]. Attach all relevant documents and a short explanation.
3. Alternatively, use the Contact page and select “Refund Request” as your reason for contact. Include attachments where possible.
4. After submission, FlyFindr will acknowledge receipt and validate the booking before forwarding the request to the ticket-issuing provider for adjudication.

5. Processing Times & What to Expect

Once FlyFindr forwards a validated refund request to the provider, processing times depend on the provider and payment method. Typical timelines are:

• Provider review & decision: commonly 7–21 business days, and sometimes longer during peak disruptions or high-volume periods.
• If approved, refund posting to the original payment method: generally 7–30 business days depending on the card issuer or payment processor.

FlyFindr will notify you by email when the provider responds. Please note that banks, card issuers, and payment processors control final posting times and we cannot influence those timelines.

6. Refund Amounts & Possible Deductions

Refunds may be reduced by airline cancellation fees, non-refundable taxes, third-party service charges, or currency conversion adjustments. If a provider deducts fees, we will share the provider’s refund breakdown. FlyFindr may charge an administrative handling fee only if explicitly disclosed at the time of submission — any such fee will be communicated before processing.

7. Alternative Remedies

Providers sometimes offer alternatives such as travel credits, vouchers, or rebooking options instead of cash refunds. If a provider offers a voucher, FlyFindr will relay the terms, validity period, and redemption instructions. You may accept or decline a voucher, but acceptance may affect eligibility for a cash refund depending on provider policies.

8. Disputes, Chargebacks & Escalation

If a refund request is denied or delayed, contact refunds@flyfindr.com so we can escalate with the provider. If escalation does not resolve the issue, you may consider filing a dispute (chargeback) with your card issuer. Chargeback procedures have strict deadlines and documentation requirements — please attempt to resolve the matter via FlyFindr and the provider before initiating a chargeback.

9. Currency & Exchange Rates

Refunds are usually issued in the currency used for the original purchase. Currency conversions may affect the final refunded amount due to exchange rate fluctuations and bank or processor fees.

10. Special Circumstances

For extraordinary situations (airline insolvency, major travel disruptions, or government-ordered cancellations), FlyFindr will provide guidance and work with applicable providers and authorities to pursue refunds or alternative remedies. Timelines and available remedies may differ in such events.

11. Contact & Further Assistance

For refund status updates or to submit additional documentation, email our refunds team at refunds@flyfindr.com or use the Contact page. Always include your booking reference in correspondence to help us act quickly.

Thank you for booking with FlyFindr. We are committed to assisting you professionally, transparently, and respectfully through the refund process and will do our best to obtain a fair outcome on your behalf.